Effective Date: 20/08/2025
MF Electrical Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
Identity Data – name, title, and contact details (email address, phone number, address).
Service Data – details of the electrical services you request, quotes, invoices, and service records.
Technical Data – IP address, browser type, operating system, and information about how you use our website.
Communication Data – correspondence via email, phone, or website contact forms.
2. How We Use Your Data
We will only use your personal data where the law allows us to. Common uses include:
Providing and managing our electrical services.
Preparing and sending quotes, invoices, and certificates.
Responding to enquiries and customer support requests.
Complying with legal and regulatory obligations (e.g. tax records, electrical safety regulations).
Improving our website and services.
Lawful bases for processing your data: Contract, Legal Obligation, Legitimate Interests, and Consent (where applicable).
3. Sharing Your Information
We do not sell your data. We may share your personal data only in the following circumstances:
With subcontractors, suppliers, or service providers necessary to deliver our services.
With accountants, insurers, or regulatory bodies where legally required.
When required to comply with law or protect our rights, property, or safety.
4. Data Retention
We retain your personal data only as long as necessary to:
Fulfil the purposes for which it was collected.
Comply with tax, accounting, and legal obligations.
Maintain warranty or certification records.
After this period, your data will be securely deleted or anonymised.
5. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access – request a copy of the personal data we hold about you.
Rectification – request correction of inaccurate or incomplete data.
Erasure – request deletion of your data where there is no legal reason to retain it.
Restriction – request that we limit processing of your data in certain situations.
Data Portability – request transfer of your data to another service provider.
Objection – object to processing where we rely on legitimate interests.
Withdraw Consent – where consent is the basis for processing, you may withdraw it at any time.
To exercise your rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
👉 www.ico.org.uk
